Shawn M. Baran
shawnmbaran@gmail.com
OBJECTIVE – To obtain a full-time position that will allow me to utilize my experience in information technology, server administration and networking to provide long-term successful IT management for an organization.
EDUCATION
ServFast Computers, LLC. - 2011
Various IT related Certifications
University of Phoenix - 2004
Bachelor of Science, Information Technology
PROFESSIONAL EXPERIENCE
May 2008 – January 2011
Laerdal Medical Northeast Region, USA
Technical Field Service Engineer
• Managed full life-cycle implementations of Laerdal products including: pre-sale consultations, on-site installations and user training
• Maintained existing district-wide client base by providing Tier 3 support: resolved system software and hardware failures, monitored product performance issues and implemented user quality improvements based on client feed-back
• Installed, configured, and performed troubleshooting on all ALS, BLS, simulation products; communication links and PC hardware and software
• Interfaced directly with customers, senior management and sales team
December 2004 - May 2008
Sungard Higher Education Toms River, NJ
Technical Support Specialist
• Provided on-site technical support for the faculty and staff of Ocean County College
• Handled troubleshooting for all PC, laptop, hardware and software configurations, as well as LAN/WAN configurations
• Evaluated new PC and hardware purchases: review bid specs, determine network compliance issues and analyze long-term cost benefits
• Responsible for the support of all network printers
• Assisted the Network Group with day to day configuration and maintenance of Microsoft Exchange 2003
• Handled new PC roll-outs: developed project work plan, obtained requirements, tested primary installations, configurations and performed upgrades
• Managed a team of twenty (20) student workers: handled hiring process, created schedules and assigned projects
June 2003 – December 2004
Equant: Global Network Services Newark, NJ
Technical Field Engineer
• Provided technical support for both on and off site users
• Supported printing services including airport baggage and boarding pass printers through installation of new hardware and software, running upgrades and troubleshooting
• Maintained PC equipment at terminals and boarding gates, as well as the airport office and control towers
June 2001 – January 2003
Wordcraft International Inc. Hillsborough, NJ
Senior Technical Support Engineer/Systems Administrator
• Provided telephone support for end-users with hardware and network issues
• Responsible for the installation and set-up of operating systems and applications on new PCs and laptops for distribution to users
• Resolved end-user network connectivity issues
• Utilized VPN configurations for laptops in order to enable employees to work remotely
• Employed RSA Security ID for user authentication
• Maintained existing server farm: deployed new licensed versions of Windows software, applied updates, upgrades and patches, monitored overall server performance
• Tested, packaged, and installed company-wide applications
• Honed communication and professional skills in this customer service focused environment
• Applied in depth knowledge of the assembly, wiring and intricacies of hardware on a daily basis
April 1995 – January 2000
MEC Technology INC. Toms River, NJ
Quality Control Technician
• Administrated over full Microsoft Access database environment
• Planned and executed a process to maintain the integrity of the inventory using Advanced Integrated Management Systems software
• Handled vendor support for semiconductor replacement parts
• Managed maintenance and support for all end-users
CERTIFICATIONS
• Microsoft: MCITP
• Microsoft: MCTS
• Microsoft: MCITP – Server Administrator on Windows Server 2008
• Microsoft: MCTS – Windows Server 2008 Active Directory, Configuration
• Microsoft: MCTS – Windows Server 2008 Network Infrastructure, Configuration
• CompTIA: A+
• CompTIA: Network+
TECHNICAL SKILLS
Hardware: x86/x64 PC hardware, Hubs, Routers, Switches, Ethernet
Operating Systems: Windows 7, Vista, Windows Server 2008/2003, Windows XP, Windows 2000 Professional/Server, Windows ME, 98, 95, Windows NT 4.0, v3.1, DOS, MAC OS
Protocols: TCP/IP, NetBEUI, VoIP, SAN, VPN/Security, WLAN, VLAN, Cisco and Novell
Software/Office: MS Office 2007, 2003, XP, 2000, 97, Microsoft Exchange Server 2010/2007/2003, Active Directory configuration and management, All Adobe products, Internet Explorer, Firefox, RSA Secure ID, DeepFreeze, & Dreamweaver